UOB Việt Nam tuyển dụng Service Executive Full-time 2024

Job Responsibilities
Perform Account Opening/Closure with checking documentations for non-walk in/ walk in customers.
Perform Account maintenances of the following major facilities for customers
Update customers' information
Issue account confirmation
ATM/ Token issuance
Signature/Documents scanning and retrievals
Refund / waivers of charges / interests
Contribution of sales referral
Store docs by scanning EWF or booking Crown service.
Investigate and respond customers' query / complaints
Do the confirmation of the balance and the account
Provide bank statement to customers in person or deliver to customers' address
Collect data / information related or required for branch reporting when necessary
Ensure that the reports will be sent to PIC on time
Cooperate with BUs to explore good opportunity to achieve Sales referral results
Handle ad hoc duties as assigned
Participate in testing whenever required
Handle customer's inquiries/ complaints properly. If necessary, contact relevant Teams for assisting with more information; or escalate to Team Leader/ Manager for further support
Other assigned task by PV checker and Branch Manager from time to time
Job Requirements
As defined in the Individual Performance Assessment in the following manner:
Account Services - Productivity and Efficiency
Customer Service Delivery
Operational Process
Risk / Audit / AML / KYC
Business Performance
Sales referral contribution
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