SERVICE REPRESENTATIVE - CHINESE SPEAKINGCông ty Innovative Hub
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Giao Dịch Khách Hàng, Kinh doanh, Bán hàng, Biên dịch/Phiên dịch/ Ngoại ngữ, Marketing / Truyền thông / Quảng cáo, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 28/05/2024
Hạn nộp: 28/06/2024
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Job Description:
- Understand deeply the account operation on Alibaba.com.
- Consulting and training customers on how to operate accounts via Zalo, email, phone ... to ensure customers operate accounts in the best way.
- Interface with other departments for best possible cooperation and utilization of resources, e.g. Operations Leader, Export Leader for efficient supply of services and upgrading procedures.
- Receive the latest information and events from Alibaba to inform customers.
- Work as a translator for managers when required.
- When customers have problems, in charge of contacting Alibaba to help solve them. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems
- Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,... Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
- Analyze advertising campaign's performance data to help customers
- Lead the development of customer excellence projects, programmes, and processes intended to help the organization understand, analyze, and create a positive customer experience along with every touchpoint .
- Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry.
- Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback.
- Identify innovation opportunities in customer experience, develop and prioritize initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty.
- Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organization.
- Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience.
Job Requirement:
- Enthusiastic, honest, and responsible.
- University Graduation.
- Proficient in Chinese with 4 skills of listening, speaking, reading, writing (for CSR Chinese positions).
- Proficient in English is a must.
- Priority has experience in the same position.
- Ability to work independently and withstand high work pressure.
- Proficient in Word, Excel, and Powerpoint.
- Effective communication and teamwork skills.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
Benefits
- Full salary insurance, 12 days annual leave + 3 days sick leave.
- Salary: 10 million - 13 million (negotiable based on ability).
- Participate in company trips, YEPs, and attractive program events.
- Receive thorough training on products and skills during the working process from experienced managers of Innovative Hub and Alibaba.com Group.
- Working in a multinational environment, opportunities for personal and career development.
- Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
Time & Space:
- Time: Monday - Friday (8:30 - 18:00).
- Place: Sala Town, 21 B4, An Loi Dong Ward, Thu Duc city, HCM.
Nộp hồ sơ liên hệ
Công ty Innovative Hub
Giới thiệu công ty
Công ty Innovative Hub việc làm
94 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên
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Vị trí SERVICE REPRESENTATIVE - CHINESE SPEAKING do công ty Công ty Innovative Hub tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về SERVICE REPRESENTATIVE - CHINESE SPEAKING hoặc công ty Công ty Innovative Hub ở các link phía trên
Giới thiệu công ty
Công ty Innovative Hub việc làm
94 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên