Mô tả công việc
We are looking for an experienced ServiceNow Technical Lead who will not only develop and customize the platform but also take the lead in building and managing a ServiceNow team. The ideal candidate should be highly skilled in ServiceNow development and eager to take ownership of setting up and scaling the ServiceNow function within our organization.
• Lead the technical architecture and design of ServiceNow solutions, ensuring scalability, security, and performance.
• Perform deep technical analysis and troubleshooting of complex issues within the ServiceNow platform.
• Drive best practices in coding standards, application lifecycle management, and DevOps integration for ServiceNow development.
• Collaborate with business stakeholders, architects, and other technical leads to align ServiceNow capabilities with business strategies.
• Mentor and guide the ServiceNow development team to enhance their technical skills and adherence to best practices.
• Oversee the integration of ServiceNow with other enterprise systems using REST, SOAP, and other protocols.
• Lead the implementation of advanced features such as Flow
Designer, Integration Hub, Service Portal, Virtual Agent, and custom application development.
• Manage code reviews, technical documentation, and knowledge sharing within the team.
• Stay updated with the latest ServiceNow releases, modules, and industry trends, and recommend adoption strategies.
• Support and enhance ITSM, ITOM, ITBM, and other ServiceNow modules to meet organizational needs.
Yêu cầu
• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Minimum 5+ years of hands-on ServiceNow development experience, with at least 2 years in a technical lead or architect role.
• Extensive knowledge of ServiceNow platform architecture and capabilities.
• Expertise in scripting languages such as JavaScript, GlideScript, and ServiceNow APIs.
• Experience with ServiceNow modules like ITSM, ITOM, ITBM, HRSD, CSM.
• Proven experience with ServiceNow integrations (REST, SOAP, JDBC, etc.).
• Strong understanding of CMDB, discovery, and service mapping concepts.
• Proficient with Agile development methodologies and DevOps practices.
• Excellent problem-solving skills and ability to troubleshoot complex technical challenges.
• Strong leadership, communication, and collaboration skills.
Soft skills:
• Self-driven and proactive.
• Strong team collaboration and leadership qualities.
• Customer-oriented mindset with the ability to engage with stakeholders or end-users.
• Strategic thinking and ability to translate business requirements into technical solutions.
• Ability to lead and inspire a technical team while managing multiple priorities.
• Strong documentation and knowledge-sharing skills.
• Customer-focused with the ability to work effectively with cross-functional teams.
• Proactive learner and adapter to emerging technologies and platform updates.
Quyền lợi
Nghỉ phép có lương
1 day of paid leave per month
Đào tạo
Engage in our diverse training programs which surely help strengthen both your personal and professional skills
Hoạt động nhóm
Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building...
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Thông tin khác
NGÀY ĐĂNG
12/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Dự Án Công Nghệ
KỸ NĂNG
Agile Methodologies, DevOps, JavaScript, Leadership, Servicenow Development
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- OfficeHaus Building - 32 Tan Thang Street, Son Ky Ward, Tan Phu District, Ho Chi Minh City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/01/2026
