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Mô tả công việc
Team Management: Lead, mentor, and evaluate the performance of the VIP service team. Assign tasks, schedule shifts, and resolve any issues that may arise.
VIP Customer Service:
- Build and maintain strong relationships with VIP customers through regular communication, understanding their individual needs and preferences.
- Handle VIP customer inquiries and complaints promptly, efficiently, and professionally.
- Propose promotional programs and new services to increase revenue from VIP customers.
Quality Assurance: Closely monitor the quality of service at all customer touchpoints. Suggest improvements to enhance service quality.
Reporting: Prepare regular reports on team performance and the effectiveness of promotional programs.
Yêu cầu
At least 1 year of management experience in customer service in E-gaming.
Experience in team management and customer relationship building.
Can speak Korean or can speak Chinese.
Ability to handle challenging situations quickly, flexibly, and effectively.
Ability to lead, inspire, and motivate the team..
Quyền lợi
- Negotiable salary
- Lunch at the company, night shift allowance
- Social insurance, full benefits according to the law, benefits according to the company
Thông tin khác
Địa điểm làm việc
- Hà Nội: Số 2 Thái Hà, Đống Đa
Thời gian làm việc
Theo ca:
Ca A: 6:00 - 14:00
Ca B: 14:00 - 22:00
Ca C: 22:00 - 6:00 sáng (Làm đêm phụ cấp thêm 30% lương)
Thông tin chung
- Ngày hết hạn: 31/01/2025
- Thu nhập: Thoả thuận
