Snr Business Development Support Tikinow Smart Logistics

About us
At TikiNOW Smart Logistics (TIkiNOW), we've committed ourselves to becoming a trailblazer in bringing AI and advanced technologies to positively transform Logistics to a heightened level.
As a member of TikiNOW, you will gain more knowledge and experience on how an E-commerce system operates, obtain the opportunities to push yourself further by solving problems in a system where millions of orders are sold and delivered to customers, and support the Tiki Express
Delivery (TED) team to deliver products to customers in the fastest and most dedicated way.
We are looking for a talented and passionate Senior Business Development Support. This position is critical for the company's growth. He/she should be working closely with both internal and external stakeholder so as to generate new demand for the company's products.
Job Purpose:
o Deliver message of company "#1 premier end-to-end E-logitics solution in Vietnam".
o Acquire & manage mass merchants as assigned.
o Increase number of merchants onboarding successfully on system.
o Resolve Merchant's problem & complaints with highest satisfaction.
o Build & maintain the best Customer Service team with "Customer centric & speed
support" spirit.
o Contribute to BD department goals
What you'd contribute:
o Manage and support group of mass merchants.
o Manage E-contract flow & ensure re-signoff nearly expired contracts.
o Timely update new policies for Merchants & internal team.
o Specially care for Strategic merchants
o CS operation Analysis & Improvement plan
o Internal & external negotiate for final solution and backlog clearance.
o Weekly/Monthly reports to managers & strategic merchants
o Track & control team performance with SLA & OKRs
o Allocate work to team members following merchant's type (Mass/Big/Strategic)
o Train new members.