Software Technical Support

Company Description
As an enterprise file transfer solution leader, INNORIX was founded in 1998 and has 3 headquarter locations (Vietnam, Korea, USA) and 500 partners in 7 countries. Samsung, LG, CJ, LOTTE, Hyundai, Sony, IBM, POSCO and global enterprises and government agencies are main customers. INNORIX has more than 3,000 customers in a vast range of industries, government, manufacturing, distribution, research, nonprofit, finance, medical, publication, education, construction, media and communication etc.
Responsibilities
This is a full-time on-site role as a Software Technical Engineer at INNORIX Vietnam located in Ho Chi Minh City, Vietnam. As technical support, you will be responsible for product technical support by communicating in English with domestic partners, overseas branches, and overseas partners. We work with a variety of audiences to provide technical support and help partners and customers quickly resolve technical issues that may arise during product introduction and use.
- Consulting support on how to operate servers and services to enable smooth use of the product
- Review product introduction from partners and customers and identify problems that arise during use
- Communicate with developers at domestic and overseas branches to determine the cause of the problem and the schedule required to resolve it
- Improve product quality by continuously researching the latest technology and sharing it with domestic and overseas development teams and partners