Sr. Merchandiser or Customer Service Executive (English or Bilingual)

Job overview:
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time
deliveries, complete order fulfillment.
Key responsibilities:
● To respond and ensure the customer inquiries and requests are addressed in a timely
manner.
● To coordinate with the sales team, other internal teams, suppliers to ensure the product
quality and customers' requirements are met.
● To handle customer complaints according to the Company procedures and service
standards.
● To communicate with the sales team and key vendors regarding the latest development
of the customers and to maintain updated customer profile information.
● To proactively share among team members on new product / system knowledge and on
lessons learnt from the mistakes to improve the quality of the whole team.
● To assist and back up other team members and provide support and report to
Supervisor.