[Startup-HN] Công Ty Earable Việt Nam Tuyển Dụng Nhân Viên Customer Service Representative Full-time 2021

ROLE DESCRIPTION
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (email and in-app live chat).
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Possessing excellent product knowledge to enhance customer support.
Providing feedback on the efficiency of the customer service process.
ABOUT YOU
A bachelor's degree in Business, Administration or related field.
A minimum of 1 years' experience. Proven customer support experience or experience as a Client Service Representative.
Excellent interpersonal and written English skills.
Ability to multitask, prioritize and manage time effectively.
Familiar with CRM systems and practices.
WHAT WE WILL GIVE YOU
Working & growing with Passionate & Talented Team
A young, dynamic, and straight forward startup culture fosters creativity and growth
Competitive salary ($500 - $700) and benefits including a great medical insurance plan (PVI, Bao Viet,...) base on level and productivity
Performance review every 6 months to level up or salary increase or reward productivity
Flexible working time and free lunch
Company trips, big annual year-end parties every year, team building, etc.
Office hour every 2 weeks.
Interested to join us?
If you have any query, we are at your disposal:
Send CV to address Email: [protected info] with title [ Earable- 082021]- Position - Full name
Phone: [protected info]