Store Sales Manager (Onsite - Hanoi)

Company Description
Founded in 2016, Tierra Diamond specializes in bespoke jewelry, offering customers a unique and complete shopping experience. Our creations are crafted with passion and precision, using top-quality diamonds and gemstones. Tierra currently operates a retail chain of 13 stores in Ho Chi Minh City, 6 stores in Hanoi, 1 store in Dong Nai, and the headquarters located in Xuan Hoa Ward, Ho Chi Minh City.
We operate based on core values: elegance, superior craftsmanship, premium materials, and dedicated customer service.
Responsibilities
Manage and be responsible for the assigned store's revenue and sales targets.
Manage and take full responsibility for all personnel, products, merchandise, and assets at the store.
Plan and manage work shifts and schedules for the entire store team.
Flexibly resolve issues arising during shifts to ensure smooth store operations at all times.
Conduct product knowledge training (Jewelry & Diamonds) for sales staff.
Monitor and manage the quality of sales consultations across all channels (in-store, website, telesales, and social media).
Organize inventory audits and asset stocktaking according to company regulations.
Advise customers on diamond jewelry, as well as existing store policies and promotional programs.
Receive and handle customer inquiries, order requests, or complaints.
Ensure customers receive the best support regarding warranty and post-purchase service issues.
Assist or coordinate with other departments in store operations and perform other tasks assigned by the Board of Directors.
Qualifications
Bachelor's degree or higher.
Experience in store management or previously held a Store Manager/Store Lead role.
Excellent communication skills and flexible problem-solving ability.
High sense of responsibility toward assigned work.
Ability to work both independently and in a team.
Office computer skills (Word, Excel, PowerPoint, or similar tools).
Candidates with experience in the jewelry sector are preferred.
Benefits
Income: Base salary (not dependent on sales performance) + KPI bonus.
Semi-annual KPI bonus based on individual performance and company business results.
13th-month performance bonus.
Annual Q1 salary review based on performance.
Social Insurance, Health Insurance, and Unemployment Insurance upon completion of probation and signing of an official contract.
Periodic health check-ups.
Company trips and team-building activities.
Participation in workshops, sports activities, Happy Saturday, Coffee Talk, and other internal events.
Employee discount policy for purchasing company products.
Participation in other annual events (Year-End Party, Christmas, New Year, Mid-Autumn Festival, Oct 20 & Mar 8, etc.).
Comprehensive training in fine jewelry, diamond knowledge, and sales skills.
Uniform provided upon official employment.
Work equipment provided.
PVI Premium Health Insurance for Lead level and above.
Professional, friendly, young, and dynamic working environment.
High promotion opportunities with access to training courses to enhance knowledge and experience.
Location
Truc Bach Branch: No. 5 Truc Bach, Ba Dinh, Hanoi
Pho Hue Branch: 40 Pho Hue, Cua Nam Ward, Hanoi
Kim Ma Branch: 178 Kim Ma, Ba Dinh, Hanoi
Hanoi Center Mall Branch: 175 Nguyen Thai Hoc, O Cho Dua Ward, Hanoi
Vincom Metropolis Mall Branch: 1st Floor, 29 Lieu Giai, Ba Dinh, Hanoi
Xa Dan Branch: 366 Xa Dan, Van Mieu - Quoc Tu Giam Ward, Hanoi
Working hours
[protected info]
Monday - Saturday (2 Saturdays off per month)