Student Care Associate - Chăm sóc lớp học

- Guide and support students and parents on how to join classes and self-study through online learning platforms in a timely manner;
- Notify students about cancellations, schedule changes, and teacher changes during the course (if any);
- Periodically collect feedback from teachers, parents, and students; ensure issues are effectively addressed;
- Build good relationships with students; regularly communicate about learning progress and related issues with parents and students;
- Attend classes, discuss with the training department and parents to propose solutions and suitable learning plans and directions for students;
- Report on the implementation of tasks assigned by superiors;
- Participate in organizing customer care activities with sales, training, and marketing departments;
- Other tasks as assigned by the Manager;
- Working hours: [protected info], from Monday to Friday & 2 Saturdays per month (flexible: onsite or remote)