Student Care SC

Welcome to Ni Hao Ma - Mandarin Learning Lab (NHM VIET NAM), an international EdTech company dedicated to delivering a world-class Mandarin learning experience to all learners. Our mission is to empower learners to explore, engage in, and excel in the language and culture anytime, anywhere.

At NHM VIET NAM, we envision becoming a top-of-mind Mandarin learning community where learners of all levels can connect, support, and inspire each other. Our core values include joyful and shared experiences, modern and trendy Mandarin, a trusted environment, and thoughtful service.

With NHM VIET NAM, expecting uniqueness and enriching learning experiences sets us apart from others. You love to work in an international and professional environment with dynamic colleagues? Join us on this exciting journey!

ROLES AND RESPONSIBILITIES

• Drive re-enrollment by providing strategic guidance and proactive follow-ups.
• Maintain accurate customer records in Freshsales CRM for effective follow-ups.
• Analyze feedback to refine sales strategies and improve student retention.
• Plan and execute personal sales targets with clear tracking and adjustments.
• Work closely with Operations teams to meet sales and retention goals.
• Proactively solve problems and improve processes for better efficiency.
• Other tasks assigned by the team leader.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Proficient in English and Vietnamese. Chinese is an advantage
• Experience in sales, customer service, or student support.
• Strong communication and organizational skills.
• Goal-oriented with the ability to plan and achieve targets.
• Proactive problem-solving and adaptability.
• Experience with CRM systems (Freshsales is a plus).
• Ability to work in a fast-paced, team-oriented environment.

WHY SHOULD YOU APPLY?

• Experience an international and diverse working environment.
• Join a dynamic team with supportive colleagues.
• Access regular training sessions and team knowledge-sharing opportunities.
• Enjoy flexible online and offline work arrangements based on your schedule.
• Receive a competitive salary, incentives, and bonuses.

Working hours: Total 48 hours/week, Monday to Saturday

HOW TO APPLY?

Send your CV or resume to email: [protected info] with title [Nihaoma] - Position - Full name. For further information about Ni Hao Ma - Mandarin Learning Lab, please kindly contact us by our website or fan page if you have any questions.