Student Visa Support Coordinator (06 months & Third-Party Contract)

***6-month third-party contract, with potential offer to full-time employment at RMIT Vietnam***
RMIT Vietnam is seeking a contingent worker for the Student Visa Support Coordinator. While the position is advertised by RMIT Vietnam, the successful candidate will be employed and managed by an external service provider, who will be responsible for the labour contract.
WHY JOIN RMIT VIETNAM?
At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.
Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.
POSITION SUMMARY
The Student Visa Support Coordinator is responsible for tracking and monitoring the visa status of international students at the SGS campus, ensuring compliance with local regulations through timely residential registration, and assisting with the preparation and submission of necessary visa documents.
This role provides guidance on visa extensions and cancellations, maintains accurate visa-related records, offers compliance advice, and prepares reports for immigration offices. Additionally, the visa support advisor manages visa records and prepares reports for the Hanoi campus, ensuring consistent support and regulatory adherence across campuses.
Reports directly to: Senior Coordinator, Student Administration - Student Visa Support (SGS)
KEY ACCOUNTABILITIES
• Visa monitoring: Oversee the tracking and monitoring of visa status for all international students at the SGS campus, including those on Leave of Absence (LOA) and those with cancelled enrolments. Ensure compliance with RMIT's Enrolment Policy and Procedure, and document relevant local procedures as needed.
• Residential registration: Ensure timely follow-up with students for the registration of their residential status as required by local regulations. Develop and document systems and processes to facilitate efficient residential registration.
• Document preparation and submission: Assist students with the preparation and submission of both online and offline documents necessary for visa entry, extension, or cancellation. Ensure all documentation is complete, accurate, and securely stored.
• Visa extensions and cancellations: Provide comprehensive guidance and support to students throughout the process of applying for visa extensions or cancellations. Coordinate with relevant stakeholders to ensure a smooth and compliant process.
• Record keeping: Maintain accurate records and manage all visa-related information for students at the SGS campus. Ensure the integrity and security of student records and perform quality data analysis and reporting as required.
• Visa compliance advice and reporting: Offer expert visa compliance advice to students and relevant teams. Prepare and submit detailed reports for immigration offices, ensuring all reporting requirements are met.
• Hanoi campus support: Manage visa records and prepare reports for the Hanoi campus, ensuring consistent support and regulatory adherence across campuses. Liaise with the Academic Registrar's Group (ARG) team and other stakeholders to address and resolve local issues.
• Customer service: Ensure a high level of customer service for all areas of responsibility to internal and external stakeholders. Coordinate with Student Connect and International Office to assist international students in obtaining and maintaining their visas.
• Training and development: Lead the development and delivery of training to staff within Enrolment and Student Records, the Academic Registrar's Group, and professional staff in central service areas. Ensure a common understanding of visa-related policies, procedures, and practices.
• Communication and coordination: Identify local communication needs on visa matters and coordinate as needed, ensuring appropriate reach and contextualisation across RMIT Vietnam campuses while maintaining alignment with policy and processes. Communicate with Officers of the Vietnam Immigration Department and Office regarding visa advice and issues.
• Additional tasks: Perform other tasks as assigned by the Manager - Enrolments and Records, or relevant authority, to support the enrolments and student records functions.