Sun World Ba Na Hills, Danang City - Hiring Waitresses (Expats)

1. WORK PURPOSE:
- Increase beer service speed, specialize job roles, assign dedicated staff, and ensure high service quality. Optimize revenue and enhance customer experience
2.CHALLENGES:
- Maintain consistent service speed and quality during peak hours and high guest volume.
- Handle guest requests and complaints flexibly and professionally during service.
- Control a wide working area and maintain continuous movement
3.DECISION AUTHORITY:
- Responsible for service quality and guest satisfaction.
- Authorized to suggest process improvements or service adjustments.
4. SCOPE OF WORK:
- Prepare the service area (tables, chairs, utensils, etc.) before each shift, ensuring readiness to welcome guests.
- Introduce the beer menu, provide complete information and recommendations on different types of beer to customers, and accurately and fully record orders
- Coordinate with Bar to serve dishes promptly and properly, ensuring the best dining experience for guests.
- Observe and attend to customers, provide sales consultation, and ensure all customers are served beer.
- Carry out beer upselling and recommend suitable food pairings.
- Interact with customers and gather feedback on service quality
- Keep the service area tidy, clean, and safe for smooth operations
- Inspect, preserve, and properly use service tools such as trays, glasses, dishes, napkins, POS systems, and printers
- Report any damaged or missing tools and incidents during the shift promptly.
- Support inventory checks and replenishment of tools and materials according to operational plans.
- Strictly comply with food safety, occupational safety, and fire prevention regulations.
- Maintain a neat uniform, professional appearance, and polite manners consistent with the brand.
- Clean dining tables, guest areas, and walkways following 5S procedures to maintain a clean and professional environment
- Coordinate closely with Kitchen, Bartender, Cashier, and Housekeeping departments to ensure seamless service flow.
- Report shift performance, guest feedback, and any operational issues to the Supervisor or Restaurant Manager.
- Record and maintain order slips, logbooks, and service checklists as required.
- Perform other tasks as assigned by the Restaurant Manager or direct supervisor.
- Provide suggestions for improving service processes, table setup, and guest flow.
- Propose ideas to increase revenue such as upselling, combo offerings, or promotional programs.
- Actively participate in training, support colleagues, and promote a positive working spirit within the team.