Supervisor, Air Export (Freight Forwarder, HCMC)

Purpose of the position:
• Manage team achieve operational excellence and profit maximization and target set.
• Manage the booking from customers and Carriers
Main Duties & Responsibilities:
• Receiving Bookings, contact with shipper and agent to arrange the shipment
• Working within SOP's and quotation from Sales team and overseas offices.
• Inputs data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
• Sending pre-alerts to overseas offices
• Timely invoicing clients/ agents and closing files
• Follow up payment for non-credit clients of local charge and freight prepaid
• Shipment track and trace updates
• Checking and confirm incoming invoice of airline on time & correctly
• Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
• Inform Manager of any irregularities or problems that require assistance and feedback on subcontractors standards and services.
• Supervise the Team ensuring high standard of quality with regards to customer service, document processing and ensuring that the team achieve operational excellence and profit maximization and target set.
• Carry out approved proposed improvement and changes on procedures and systems
• Handles customers statistics and reports or any special request for updating system, if required.
• Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)