Supervisor - SALES ORDER MANAGEMENT

MÔ TẢ CÔNG VIỆC
1.Sale order:
Actively supervise and manage in daily sales order management activities encompassing document, information, product and operations workflows.
Ensure timely and flawless creation of sales order in the enterprise computer system and processing of the same to meet customer request date.
Provide guidance and/or intervene to swiftly resolve product quality issue, delivery disputes and invoice and product discrepancy. Keep superior informed and obtain appropriate guidance.
Responsible for the monitoring, data compilation and achievement of all sales order management related Key Performance Indicators(KPIs) as determined by the corporate operations and management from time to time.
Supervise the creation of sales order in the enterprise computer system and ensure uninterrupted discount approval routing by approving authority prior to processing.
Ensure reservation of inventories in the enterprise computer system to fulfil expected customer order and closely follow-up on such order.
Ensure the completeness, accuracy and integrity of data and transactions in the enterprise computer system at all times.
2.Delivery cycle
Superior on any obstacle encountered during the order acceptance cycle, delivery & installation cycle and cash collection cycle for guidance and affirmative action
Audit proof of delivery document and ensure that the relevant measures are instituted to address any amendment made by customers. Approve the measures institutes by endorsing on relevant documentation.
Intervene to ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordination with logistics on time delivery of goods from warehouse to customers.
Negotiate with customers on any anticipated delay in deliveries, installation or testing and obtain alternative schedule for delivery, installation or testing.
Ensure expedition of delivery, installation, user acceptance testing and training with customer to ensure prompt invoicing and collection.
Review all sales order that could not be processed due to insufficient inventories and engage with inventory management on reviewing safety stock level where applicable. Ensure all backorders are resolved speedily.
Measure and tabulate all out of stock instances and lost sales opportunity and discuss on resolution with internal stakeholders.
Continuously measure the order to cash cycle time, discuss and institute measures to reduce the cycle time and improve productivity.
Jointly involve in project management of large installations to ensure coordination of tasks, complete and accurate documentation, proof of product and service delivery and formal user acceptance.
3. Consignment inventory management
Inventory management on insufficient inventories to fulfil routine customer orders and manage customer expectation accordingly based on availability commitment by inventory management.
Assist in the periodic inventory count and ensure sales order transaction cut-off and resumption dates are communicated to stakeholders and observed strictly.
4. Record document
Regularly audit the complete and accurate documentation and timely compilation of proof of delivery(POD) documents and record keeping. Ensure all documents are matched, completely accounted and filed in an orderly fashion to ensure quick retrieval.
5. Review SOP and report
Responsible for supervising and reviewing the development, maintenance and updating of the Standard Operating Procedures and Policy manuals, and to strive for standardization where possible. Periodically audit the SOP with actual execution and address any non-conformance accordingly.
Follow-up and ensure POD at every step of the cycle is in order and returned within reasonable timeframe. Capture the POD details into the enterprise computer system where applicable.
Report to BOD as their requirements.