Supply Chain Manager

COMPANY OVERVIEW
We are a leading importer and distributor in fresh produce, premium protein (beef, salmon, pork), and FMCG with multi-channel distribution (MT / GT / HORECA / Retail). We are building FreshCool - a modern fresh food retail and wholesale model.
POSITION OVERVIEW
The Supply Chain Manager is responsible for end-to-end supply chain operations at New Retail CPG - from warehouse management and domestic distribution to import/export coordination and third-party logistics oversight. This role ensures that fresh produce, premium protein, and FMCG products flow reliably and cost-efficiently across all sales channels (B2B, B2C, E-commerce, MT, GT, HORECA), while maintaining the cold chain integrity that our product quality depends on.
1. SCOPE OF RESPONSIBILITIES
1.1 Warehouse & Inventory Management
• Manage warehouse operations for ambient, chilled, and frozen product categories
• Control inbound / storage / outbound / stocktake flows and ensure data accuracy in warehouse management systems
• Monitor inventory levels, highlight stock risk (expiry, overstock, slow-movers), and drive corrective action
• Ensure FIFO/FEFO compliance across all temperature zones
1.2 Distribution & Order Fulfillment
• Ensure all orders across B2B, B2C, and E-commerce channels are delivered on time and in full
• Coordinate delivery scheduling and route planning to maximize efficiency
• Resolve in-transit and last-mile delivery issues promptly
• Maintain service level standards across all channels
1.3 Third-Party Logistics (3PL) Management
• Oversee and evaluate 3PL providers for warehousing and transportation services
• Review and approve freight charges; allocate logistics costs by product category
• Control logistics budget and identify cost optimization opportunities
• Conduct regular service reviews and drive continuous improvement with logistics partners
1.4 Import & Export Operations
• Manage international shipment tracking for fresh produce and protein imports
• Oversee import/export documentation and customs clearance processes
• Coordinate with freight forwarders to ensure on-time, compliant cross-border shipments
• Monitor outstanding shipments and coordinate payment milestones with suppliers
1.5 Customer Service (Internal & External)
• Supervise the customer service team's day-to-day operations
• Ensure timely and accurate handling of customer inquiries, complaints, and delivery issues
• Drive continuous improvement in service quality metrics (accuracy, speed, resolution rate)
2. KEY PERFORMANCE INDICATORS
• On-Time In-Full (OTIF) delivery rate across all channels
• Inventory accuracy (physical vs. system)
• Waste / shrinkage % from warehouse operations
• Logistics cost per unit / as % of revenue
• 3PL performance scores (service level, accuracy, compliance)
• Customer complaint resolution rate and speed