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Mô tả công việc
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
Yêu cầu
1. Communication & Interpersonal Skills:
• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
Benefits for you
• Competitive salary depending on experience
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Annual Health Checkup
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Quyền lợi
Chăm sóc sức khoẻ
Once a year
Nghỉ phép có lương
20 days (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Laptop provided.
Thông tin khác
NGÀY ĐĂNG
18/04/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Technical Support, Windows System Administration, English, Customer Service, Analytical Skills
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Thông tin chung
- Ngày hết hạn: 18/05/2025
- Thu nhập: Tới 24tr ₫/tháng
Nơi làm việc
- 12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC.
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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