Mô tả công việc
• Lead and mentor the customer service team to deliver exceptional customer experience.
• Oversee daily operations across email, chat, and fan page.
• Enhance customer satisfaction and efficiency.
• Handle escalated and high-impact customer cases, including VIP issues.
• Ensure timely resolution of sensitive matters professionally.
• Manage platform news feeds to deliver timely, relevant updates.
• Collaborate with marketing to align messaging with campaigns and events.
• Analyze feedback and metrics to identify trends and improve service.
• Implement tools and processes to enhance customer interactions.
• Partner with Product, Marketing, and Operations teams to address customer pain points.
• Provide actionable insights to influence platform improvements.
Yêu cầu
• 3-5 years in customer service, including 1-2 years in a leader role.
• Background in ticketing, events, or entertainment industries preferred.
• Excellent communication and escalation management skills.
• Familiarity with customer support tools and CRM systems.
• Knowledge of social media and content management platforms.
Quyền lợi
Thưởng
Performance bonus
Chăm sóc sức khoẻ
Premium health care insurance entitlements
Thông tin khác
NGÀY ĐĂNG
31/12/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Communication Skills, CRM System, Social Media Management, Escalation Management
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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