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Mô tả công việc
We're seeking a Team Lead to join our MS Dynamics 365 team to manage the local language team. You will:
• Response & Service Delivery
- Participate in Business Review meetings, present operation results, collect feedback and address concerns.
- Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
- Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
- Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
- Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers' business.
• Team Operation Management
- Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
- Ensure team members follow Microsoft & Itechwx compliance and security policy.
- Identifies potential risks and implement optimized process to mitigate the risks.
- Maintain positive relationship with all team members, drive positive team morale.
Yêu cầu
• Fluent in English.
• Excellent communication skills.
• Able to manage multiple language speaking members.
• Have experience in managing the size from 20, can lead the team independently.
• Strong pressure resistance can respond quickly to customer and internal needs.
• Have customer service experience, familiar with customer service business will be preferred.
• Strong interest in IT industry.
Quyền lợi
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
Hoạt động nhóm
Activities: Birthday party, Employee engagement activities
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Thông tin khác
NGÀY ĐĂNG
25/07/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Service, Team Management, BPO Management, IT Industry Knowledge, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: 25/08/2025
- Thu nhập: 30tr-35tr ₫/tháng
Nơi làm việc
- Lancaster Luminaire Building, 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da District, Ha Noi
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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