Technical Account Executive

About ITC Join ITC, a trailblazing force with locations in Shanghai, Singapore, HongKong, Saigon, and Paris. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.
At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.
With a talented team of 60 professionals across APAC, our 2026 milestones include:
Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige
Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christie's with comprehensive omnichannel training programs and change management
Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups
Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot
Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions
Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China
Expanding The Hour Glass's presence across 9 APAC markets with integrated solutions.
What You Will Get Out of This Position As a Pre-sales Consultant, you'll be ITC's subject matter expert for crafting world-class, tailor-made solutions that connect client pain points to ITC's offering. You'll sit at the crossroads of consulting, technology and commerce, turning the right opportunities into profitable wins through sharp discovery, tailored solution framing and compelling proposals. You'll work directly with senior decision-makers at global brands, build real relationships across client organizations, and help shape how ITC positions itself in APAC. Your work will have a direct, measurable impact on ITC's growth as we aim for a 70% MQL-to-SQL and 50% SQL-to-contract conversion rate. It's a role for someone who wants to own outcomes, not just produce slides.
Responsibilities: Own Opportunity Qualification & Discovery
Lead structured discovery for serious pursuits so client goals, constraints, stakeholders, decision criteria, urgency and fit with ITC's offers are clear before major proposal effort is committed.
Build trust with at least three relevant stakeholders in each serious opportunity to understand the real decision dynamics.
Surface key risks, open questions and missing inputs early, and produce qualification and scope briefs within 2 business days of kickoff.
Own Proposal & Pitch Readiness
Translate client needs into tailored narratives, clear solution logic and credible proof points across proposals, decks and pitch materials.
Ensure proposals are persuasive and commercially coherent, aligned with the client's business goals, not just technically correct.
Make sure ITC's engineered option is clearly stronger and more relevant than competing alternatives, with clear positioning across SEO, GEO and digital transformation topics.
Drive Cross-functional Solution Alignment
Align consulting, production, design and other teams on solution direction, scope assumptions, dependencies, risks and responsibilities before submission.
Turn fragmented internal inputs into one coherent client offer that ITC can deliver with confidence.
Ensure a clean handover of won deals to delivery, with minimal late scope corrections.
Support Strategic Account & Partner Growth
Build and maintain context on target accounts, client stakeholders and partners to find stronger entry points and expansion angles.
Spot cross-sell, upsell and partner-led opportunities that fit ITC's strengths.
Strengthen trust with key stakeholders through relevant communication and consistent follow-through.
Maintain Pipeline Hygiene & Commercial Visibility
Keep opportunity stages, next steps, owners and timing current and decision-ready ahead of weekly pipeline reviews.
Reinforce a disciplined lead lifecycle from contacted lead through MQL, SQL and won.
Ensure RFP paperwork and submission checklists are complete before final submission.
Own Market & Offer Intelligence
Research market trends, competitors, client context and solution developments to sharpen positioning and proposal logic.
Prepare concise research packs for strategic proposals and turn insights into practical recommendations on offers and differentiation in APAC.
Surface relevant tools, offer ideas and opportunity patterns that help the department's solution thinking evolve.
Requirements Must have:
Bachelor's degree or above in Business, Marketing, Management, Information Systems, Economics or related fields
1-3 years of experience in pre-sales, solution consulting, business development or proposal management, ideally within a digital agency, consultancy or tech services company
Proven track record of building tailored proposals and pitches for enterprise or brand clients
Solid understanding of digital transformation, eCommerce, MarTech or omnichannel solutions
Strong structured thinking and storytelling skills, with the ability to connect business pain points to solution value and commercial logic
Comfortable engaging senior stakeholders and building relationships across multiple people in a client organization
Organized and disciplined in pipeline tracking and follow-up
Excellent written and spoken English
Nice to have:
Proficiency in Mandarin Chinese
Experience with the China / APAC market, especially luxury, retail or lifestyle brands
Familiarity with platforms such as Salesforce Commerce Cloud, Shopify, Magento, WordPress or WeChat Mini Programs
Knowledge of SEO / GEO and content-led growth strategies
Experience responding to RFPs and using CRM tools (HubSpot, Salesforce, etc.)
The Package
Competitive salary package, aligned with your experience and contributions
Clear career development path with regular performance reviews and growth opportunities
Comfortable and well-equipped office space with modern facilities in a central location
Collaborative and ambitious team culture with shared goals and strong team spirit
Engaging team-building activities and company events throughout the year