Mô tả Công việc
1. Complaint solving
Complaint solving of cement or concrete relating quality to complete customer (to meet satisfaction within SLA).
Support each other in TC team in complaint solving or when required by TCE Superintendent.
Job priority settlement (complaint solving/ support customer).
Give input to TCE Superintendent for continuous product improvement
2. Technical Consulting to customers
Work closely with Sales to define customers' needs before offering the solutions.
Provide technical consulting on how to use INSEE solutions efficiently.
Coordinate the trial mix activities
3. Improve customer loyalty
Promote INSEE cement solutions as the solutions for different requirements of customer.
Take lead the testing cement or trial mix for Projects.
Approach projects for bulk cement & in collaboration with Industrial Sale
4. Pre-sales
Work with architects,
designers, consultant to influence the project specifications.
Identify key needs of professional construction market
Recognize key persons to build strong relationship and networking
Pre-sales activities for contractors, and non-contractors
Developing product marketing tools
Promote solutions to improve special cement sale volume
5. Innovation to Industrial - i2i services
Collaborate with the team to implement innovative solutions and customer value programs.
Assist in the development and execution of i2i initiatives.
i2i program administration
