Mô tả công việc
Job Title: Integration Support Specialist
Working time: Monday - Friday. Night shift: 8 PM - 5 AM OR 10 PM - 7 AM
Work location: Helios Building, 5th Floor, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
The Integration Support Specialist offers frontline support to those customers to resolve what may be complex, business impacting problems. The role of the Integration Support Specialist position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. Above all, this role is responsible for delighting our customers and offering world-class support on behalf of TrueCommerce.
As an Integration Support Specialist, you will:
1. Troubleshoot & Resolve Complex Customer Issues
Communicates task/ticket status and issues to client and coworkers.
Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
Works directly with existing clients and trading partners on projects and provides production support.
Fields tickets that come into the Production Support Team department queue.
Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client's needs and expectations.
Resolve issues while providing clear communication to the client.
Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.
2. Support and Work with other internal departments
Yêu cầu
Proficient English: TOEIC 800 or IELTS 6.5 and above (or equivalent skills)
1+ year in a software support, client services or call center environment
Customer service experience in a technical capacity
ERP exposure or knowledge (NetSuite, SAP, etc.)
Experience with XML and flat file formats is a plus
Knowledge of SQL or other scripting languages is a plus
Demonstrate the ability to work effectively in AI‐augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
Identify automation opportunities within existing processes
Quyền lợi
100% salary in 2 months of probation
13-month salary (pro-rated), annual performance bonus
Social insurance at 100% salary rate, applied from probation time
Extra private healthcare after probation; Company covers 50% annual fee for relatives
Attractive base salary
Meal allowance: Up to 660,000 VND/month
Extra shift allowances > 3,000,000 VND per month, and 30% extra salary for nightshift hours as prescribed in labour law
Up to 17 paid-time off/year
We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 20:00 đến 05:00)
Thứ 2 - Thứ 6 (từ 22:00 đến 07:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Công viên Phần mềm Quang Trung, Quận 12, Phường Trung Mỹ Tây (Quận 12 cũ)