Technical Manager (Toys & Juveniles/ Furniture Testing)

Prepare training plan and provide technical training and handle qualification, technical competency of operation and technical team
Provide technical advice, technical support to internal teams (CS/ sale/ operation) and external clients.
Partner with the Sales team to visit key clients, providing technical consultancy during pre-sales and post-sales stages to capture business opportunities.
Serve as the main speaker/presenter for external technical seminars, webinars, and workshops organized by SGS to update clients on market trends and regulatory changes in the Toy industry.
Responsible for new development projects (new testing programs, new lab setup, etc.)
Study new test methods/ regulations/ clients' manual and have proper update/ training to all relevant teams
Participate in drafting of quality documentation, and ISO/IEC 17025 lab accreditation activities.
Ensure strict adherence to ISO/IEC 17025 and global TJP testing standards. Oversee the technical alignment and correlation between the local lab and the global network.
Responsible for studying/ creating/ updating quality management system (test methods, SOP, guidelines, datasheet, templates, technical alignment, forms, quality database, etc.), upload them to SharePoints/ technical database related to TJP for the Lab's using, and ensure the compliance of the Team
Organize resource to maintain smooth operation of technical team. Review the existing operation/ testing processes and have proper recommendation to Operation Manager
Perform final technical review and validation for complex TJP test reports, specifically focusing on Age Grading, Hazard Analysis, and Risk Assessment documents.
Coordinate with operation, CS and Sales Teams to settle clients complaints/ claims and have proper corective actions & preventive action plan
Compliance with QHSE procedure
Other duties upon requested