Technical Service Engineer - Office & Production Printing

RESPONSIBILITIES:
Scope: Provide expert technical service and support for Production Printing (PP), Office priner (OP) and related machinery, ensuring optimal performance and high customer satisfaction through adherence to established standard operating procedures.
1. Key Responsibilities: Daily Field Operations
• Routine Maintenance & Repair: Perform scheduled maintenance, technical diagnostics, and efficient break/fix repairs on assigned printing equipment. This includes managing customer call assistance, installations, and removals, all in strict adherence to defined procedures.
• Color Management & Quality Control: Create and maintain ICC profiles to match current production standards. Continuously monitor daily production for color stability to ensure consistent, high-quality output.
• Parts & Inventory Management: Assist with ordering parts, manage stocking, meticulously track costs, and maintain accurate inventory control. This also involves overseeing parts inventory, call activity, and all associated administrative tasks.
• Customer Training & Support: Deliver comprehensive training to end-users on equipment operation and care, including phone support, in-house sessions, and clear explanations of services performed. All training on assigned products will align with current field procedures.
• Service Documentation: Accurately input work order data and labor hours into the computer tracking system, ensuring all documentation is complete and timely.
• Customer Satisfaction & Collaboration: Proactively ensure high levels of customer satisfaction through professional service delivery. Collaborate and cooperate effectively with cross-functional teams to accomplish projects.
2. Skill Development
• Continuous Learning: Actively utilize e-learning and training resources; collaborate to share knowledge and best practices across the team.
• Field Expertise: Apply technical skills effectively in direct customer environments, with distributors, and for end-users.
• Specialized Focus: Develop advanced proficiency in Color Management, Production Printing, Software, and Industrial Printing.
3. Other duties as assigned by the direct superior.