Mô tả công việc
Job Mission:
The Technical Service Manager's role is ultimately accountable for all after-sales service, product warranties and engineering support required to maintain a high level of service delivery, customer satisfaction, operational compliance and internal efficiency. The Service Manager takes a proactive sales approach to the service department to ensure it runs as a profitable cost centre for the subsidiary.
Essential Functions:
• Analyse and manage all service enquiries from customers
• Organise the working schedule of Service Engineers and the after-sales team and external service partners
• Ensure schedule of warranty services or deliveries are achieved and effective communication is provided to all internal stakeholders and customers
• Delivery of all service analysis reports for management
• Execution of all on-site investigations and inspections
• Negotiate and oversee the resolution of warranty issues (via replacement or repair) with customers
• Monitor and coordinate with the Sales team and
Application Engineers to ensure prompt product delivery
• Prepare and plan material, tool and equipment requirements
• Develop and monitor KPI's of team to ensure effective execution of team members roles
• Accountable for the team's compliance with internal Environmental, Health and Safety procedures. Remain up to date on any changes to EH&S legislation, and facilitate training to ensure compliance internally
• Responsible for proactive replacement- Wilo Energy Solutions business model
Yêu cầu
Minimum Qualifications and experience
• Bachelor's degree in mechanical, Electrical or Metallurgy Engineering, with 5+ years' experience as a Service Engineer or Product Engineer
•Competencies (Behaviours for success)
Attribute Demonstrated by:
- Leadership: Leadership experience managing a team in excess of two employees. Provides mentoring and counselling to subordinates. Strong empowerment skills in encouraging team to make decisions and delegates tasks in order to get the job done on time and within budget
- Communication skills: Communicating a complex message in simple terms. High emotional intelligence
- Quality orientation: Directing all efforts for the customers' satisfaction, with commitment to integrity and accountability in all interactions
- Positivity and influence: Influence the company and inspire employees with common mission. Ability to motivate internal stakeholders with varying degrees of experience and technical understanding
- Autonomy: Shows initiative to resolve problems, self-driven for continuous improvement
- Responsibility: Takes responsibility for the company and employees without excuse. Focused on continuous process improvement and increased efficiency.
Aptitude (role specific skills required for success)
• Strong command of the English language, including professional level proficiency in reading and writing
• Strong computer skills including intermediate usability of Microsoft Office suite
• Strong analytical thinking, attentive to detail and high level of accuracy
• Technical understanding of pumps and basic engineering principles, as well as a deep understanding of the region's pump market
Benefit:
• 13 months Salary In December payroll
• Annual Leave:
- Less 3 years: 15 days
- 4 years: 18 days
- 5 years: 19 days
- 6 or above: 20 days
• Carry forward 5 days and utilized by March
• Sick Leave 15 working days
• Maternity Leave 6 months
• Bereavement Leave 3 working days per occasion
• Marriage Leave 3 working days
• Child's Marriage 1 working day
• Public Holiday - PH Sat: replaced on Friday
- PH Sun: replaced on Monday
• Day Off In Lieu Must be utilized within 2 months
• Unpaid Leave - Must utilize AL (Annual Leave) first.
- Maximum 10 days per application and not more than 3 applications per calendar year.
• Performance-based bonus
Quyền lợi
Thưởng
13 months Salary In December payroll
Nghỉ phép có lương
Performance-based bonus
Căn-tin
Annual Leave:
- Less 3 years: 15 days
- 4 years: 18 days
- 5 years: 19 days
- 6 or above: 20 days
Thông tin khác
NGÀY ĐĂNG
30/06/2026
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Dự Án Công Nghệ
KỸ NĂNG
Mechanical Engineering, Electrical Engineering, Analytical Thinking, Microsoft Office, Communication
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- Phòng 9.10, Tầng 9, Tòa nhà E.Town 1, Số 364 Đường Cộng Hòa, Phường Tân Bình
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/07/2026
