Technical Solution Design Specialist, Core Diagnostics

Technical Solution Design Specialist, who support the commercial teams as the SME on two key subject matters; workflow consulting and laboratory automation to increase core diagnostics win rate in own it accounts
MAJOR RESPONSIBILITIES
• Work with the country commercial teams to enrich the total solutions offering for the Own It accounts acquisition play in Align/Propose/Negotiate phase
• Responsible for top 1 account on play for each country
• Guiding the country specialist on the layout design by providing subject matter expertise and importantly helping to improve the local capability.
• Providing the 2nd opinion as a check and balance on the design and if it is addressing the needs of the customers and their KPIs
• Present the solution and articulating why this is the most appropriate solution to solve the customer's issues and achieve their KPI to the customer - be the resourceful advocate
• Provide the communication between country and global on the gaps (if any) and needs of the area
• Ability to handle objection handling of last-minute customers request that is outside the SOW agreement - and how to value add/value expansion when appropriate.
• Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW.
• Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
• Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation
• Support the marketing activities and integrate sales efforts as an SME.
• Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process
• Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised
• Works with the team on the SOW to ensure that there is alignment and understanding of what it constitutes so that we can set customer expectation
• Achieves consistent high level of customer satisfaction