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Mô tả công việc
Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help
resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as
needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Communication & Interpersonal Skills:
Advanced English proficiency (equivalent to IELTS 6.5 or higher).
Outstanding customer service skills, emphasizing empathy, patience, and active listening.
Professional Attributes:
Passion for technology and a desire to learn and grow within the IT industry.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Adaptability and flexibility to work in a fast-paced environment.
Shift Availability: Available to work fixed day shift from 6am - 10pm determined by the manager. (8 working hours + 1 break hour)
Working day : 5 shifts per week, and 2 flexible days off. Willing to work during Tet and holidays assigned by the manager.
Quyền lợi
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official
labor contract.
Activities: Birthday party, Employee engagement activities
Thông tin khác
Thời gian làm việc
Shift Availability: Available to work fixed day shift from 6am - 10pm determined by the manager. (8 working hours + 1 break hour)
Working day: 5 shifts per week, and 2 flexible days off. Willing to work during Tet and holidays assigned by the manager.
Thông tin chung
- Ngày hết hạn: 31/08/2025
- Thu nhập: 16 - 22 triệu
Nơi làm việc
- - Hà Nội: First Office: 8 Floor, Lancaster Luminaire Building, 1152-1154 Lang St., Lang Ward, Hanoi, Vietnam, Đống Đa
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
