Technical Support Engineer

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Job Purpose:
Provide broad technical support and guidance to internal and external customers to help advance the company's strategy.
Key Responsibilities:
• Create SolidWorks drawings for FAB-NS orders and support the Customer Service team using the PA (ERP) system.
• Provide professional guidance to the Customer Service team and Sales Managers on all technical support topics (pre and post sale) - belt selection, working with the PA system, failure analysis, complaints, conveyor design optimization.
• Produce video-based work instructions for using tools, belt repairs, and special fabrications - including editing materials with dedicated software.
• Deliver both online and hands-on training sessions on tool usage.
• Provide ongoing support for the sales managers including going together - periodically - to application trips.
• Support and lead discussions in global fabrication meetings to ensure product consistency across subsidiaries.
• Gather SLA requirements from sales managers for defining Volta future SLA options.
• Involve in defining the CRM relevant requirements.
• Conduct periodically global technical seminars to provide technical training and engagement for OEMs and distributors.
• Participate in global trade shows.
• Participate in sales meetings/forums.
• Ensure professional alignment with the global technical service standards.