Mô tả công việc
YOU Will:
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the
status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help
resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as
needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Communication & Interpersonal Skills:
• Advanced English proficiency (equivalent to IELTS 6.5 or higher).
• Open for
Freshers
• Outstanding customer service skills, emphasizing empathy, patience, and active listening.
Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
Quyền lợi
Thưởng
Night-shift employees receive an additional 30% of the normal salary.
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance.
PVI insurance for night-shift employees.
Annual health checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Nghỉ phép có lương
20 days of leave: 12 days of annual leave and 8 days of sick leave.
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Thông tin khác
NGÀY ĐĂNG
10/08/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Microsoft Office 365, Troubleshooting, Customer Service, Technical Support, Process Improvement
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: 16tr-20tr ₫/tháng
Nơi làm việc
- The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Khanh Ward, Ho Chi Minh City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 10/09/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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