Technology Governance Senior Manager

Job Purpose
This role is responsible for overseeing and embedding technology risk management in 1st line, conducting quality assurance and Technology risk & control assessment across the organization. The position ensures compliance with Group and LBU policies and standards, regulatory compliance, the establishment of a quality assurance framework, and effective risk management. The role balances compliance, operational efficiency and stakeholder needs.
Job Responsibilities
1. Risk & Control Assessment
a. Coordinate and perform periodic Risk & Control Self-Assessment (RCSA) across all the Technology domains, including Information Security, Technology Enablement (SDLC, IT Operations), Privacy and Data (Data Governance and AI).
b. Coordinate with relevant teams during internal and external audits, ensuring timely and accurate responses.
c. Lead risk awareness and training programs to foster a culture of proactive risk management across the organization.
d. Develop, implement, and oversee enterprise-wide risk management strategies for technology.
e. Ensure compliance with internal policies and external regulations.
f. Ensure early identification of risks to prevent material incidents, regulatory fines and high-risk audit findings.
2. Quality Assurance
a. Define and maintain the quality assurance (QA) framework and testing procedures for Technology processes.
b. Conduct regular process reviews and generate reports to identify improvement opportunities and strengthen the control environment.
c. Drive continuous improvement initiatives to enhance process quality and compliance.
3. Team and stakeholder management
a. Foster a culture of continuous learning by managing and mentoring teams, enhancing quality and productivity.
b. Partner closely with business units, technology teams, and external stakeholders to ensure governance strategies support operational and strategic initiatives.
4. Other tasks as assigned by Line Manager.
Job Accountability
• Responsible for the effectiveness and ongoing improvement of governance frameworks and processes.
• Responsible for ensuring all compliance, security, and governance activities meet regulatory and organizational standards.
• Answerable for the timely identification and mitigation of risks related to technology.
• Ensure transparent reporting and communication of governance matters to senior leadership and key stakeholders.