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Mô tả công việc
In this role, you will:
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash/cheque withdraw and deposit, money exchange, term deposit, demand draft, telegraphic transfer, emergency encashment, manage the cash difference, deliver card/pin to customer,...)
2. Deliver the best customer services
Provide excellent customer service
Actively participate in the "customer retention" strategies as directed by managers to ensure customers are retained
No justified customer complaints where the avoidance of the complaint is within the staff members control
Customer feedback / letters of praise
Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
Support Counter Team and handle customer compliance
Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
Provide advice and guidance to colleagues within the team, supporting them with complex transactions
Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
Evidence of new ideas or innovative approaches to improve processes or procedures
Yêu cầu
To be successful in the role, you should meet the following requirements:
Bachelor's degree
Knowledge of cashiering procedures and regulations
Knowledge of core products, sales referral opportunities and Customer Relationship Management system
Knowledge of appropriate branch operational procedures
Awareness of compliance and regulatory issues as required
Strong interpersonal and customer service skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
Thông tin khác
Hình thức: Nhân viên chính thức
Thông tin chung
- Ngày hết hạn: 30/06/2019
- Thu nhập: Cạnh tranh
