Location: Hà Nội
Published date: 2019-[protected info]
What We Can Offer: - Bonus based on performance
- Premium healthcare plan for you
- 12 days full paid leave
Job Description: - Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements: - College degree in Computer Science.
- Experience in running help desk in an computer operation centre.
Our recruitment info: Email: [protected info]
Headquater Office: No. 7 Chua Boc Str., Dong Da Dist., HN
Central Branch Office: No. 255-257 Hung Vuong St., Thanh Khe Dist., Da Nang
South Branch Office: No. 385C Nguyen Trai St., District 1, Ho Chi Minh
Fanpage: [protected info]
