The Debt Collection Officer ( for Australian customer)

Myteam Vietnam Company Limited

Địa điểm làm việc: Đà Nẵng

Hết hạn: 14/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thương lượng

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

english fast payment ngân hàng

Mô tả công việc

- Are you fluent in English and passionate about communication and being about of a fast-growing company? MyTeam is seeking a talented individual to join our team as The Debt Collection Officer.
* The Debt Collection Officer is responsible for managing outstanding accounts, ensuring that all debts are collected in a timely and professional manner. The role involves communicating with customers, negotiating payment terms, maintaining accurate records, and ensuring compliance with relevant regulations.
* Duties and Responsibilities:
- Monitor and review accounts to identify overdue payments.
- Contact customers via phone, email, or letter to follow up on outstanding debts.
- Negotiate payment arrangements and settlement plans with customers.
- Maintain accurate and up-to-date records of all collection activities and communications.
- Prepare and send reminders, final notices, and account statements to clients.
- Maintain a professional and customer-focused approach during all communications.
- Address customer queries and concerns related to outstanding debts.
- Work to resolve disputes and disagreements in a fair and effective manner.
- Foster positive relationships to encourage timely payment and future business.
- Prepare and submit regular reports on collection progress and outstanding debts.
- Document all collection activities, including calls, emails, and agreements.
- Maintain accurate records of all payments received, and update the accounting system.
- Ensure compliance with all relevant debt collection laws and regulations.
- Identify accounts that require escalation to legal action or third-party collection agencies.
- Assist in preparing documentation for legal proceedings if necessary.
- Liaise with internal teams, such as finance, sales, and customer service, to resolve issues related to accounts and payments.
- Provide feedback to management regarding trends or challenges in debt collection.

Yêu cầu

- Minimum a degree in finance, accounting, or business is preferred.
- Proven experience in debt collection or a similar customer-facing role.
- Knowledge of debt recovery processes, legal requirements, and payment negotiation techniques.
- Fluency in English (both written and spoken).
- Strong communication skills, both written and verbal, with the ability to engage effectively with customers.
- Excellent negotiation and conflict resolution abilities.
- High attention to detail and organizational skills.
- Proficiency in Microsoft Office and experience with debt collection software or accounting systems.
- Ability to work independently and manage multiple accounts simultaneously.
- Willing to work flexible hours to accommodate international customers.
- You are able to learn quickly, aren't afraid to ask questions, take initiative, and are proactive with your communication.
- You have strong project management and prioritization skills in order to manage workload and deadlines of ongoing work and juggle unexpected client needs as they arise.
- You are quick to pick up new things. We may work in a variety of tools or software platforms depending on each client and you will need to be able to use them and guide to the team based on some basic training from clients if required.

Quyền lợi

13th-month salary bonus + attractive performance bonus (14th-month salary) + annual performance appraisal
Monthly snack for staff, monthly meal allowance, have a clean spacious pantry
Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Anniversary, Holiday, etc.)
Young and dynamic international working environment with modern equipment for staff
Annual Health Check paid for and organized by MyTeam ; An annual Private Health Insurance policy provided by MyTeam.
Exciting leisure: sport and art events (English training class with in-house teacher, football club...)
Competitive salary based on ability and experience.
Annual Anniversary party together Teambuilding event