The Debt Collection Officer ( for Australian customer)

- Are you fluent in English and passionate about communication and being about of a fast-growing company? MyTeam is seeking a talented individual to join our team as The Debt Collection Officer.
* The Debt Collection Officer is responsible for managing outstanding accounts, ensuring that all debts are collected in a timely and professional manner. The role involves communicating with customers, negotiating payment terms, maintaining accurate records, and ensuring compliance with relevant regulations.
* Duties and Responsibilities:
- Monitor and review accounts to identify overdue payments.
- Contact customers via phone, email, or letter to follow up on outstanding debts.
- Negotiate payment arrangements and settlement plans with customers.
- Maintain accurate and up-to-date records of all collection activities and communications.
- Prepare and send reminders, final notices, and account statements to clients.
- Maintain a professional and customer-focused approach during all communications.
- Address customer queries and concerns related to outstanding debts.
- Work to resolve disputes and disagreements in a fair and effective manner.
- Foster positive relationships to encourage timely payment and future business.
- Prepare and submit regular reports on collection progress and outstanding debts.
- Document all collection activities, including calls, emails, and agreements.
- Maintain accurate records of all payments received, and update the accounting system.
- Ensure compliance with all relevant debt collection laws and regulations.
- Identify accounts that require escalation to legal action or third-party collection agencies.
- Assist in preparing documentation for legal proceedings if necessary.
- Liaise with internal teams, such as finance, sales, and customer service, to resolve issues related to accounts and payments.
- Provide feedback to management regarding trends or challenges in debt collection.