Tìm kiếm việc làm tại:

Give task assignment to Villa area hosts
Monitor butler station and attendant trolley condition during and end of each shift. Ensures all supplies and cleaning equipment are in good working condition and stored in proper locations. Ensures key control procedures are followed.
Monitor regular inventories of linen, minibar and guest supplies.
Stay on top of villa blocking for PPM or heavy maintenance. Assign the hosts accordingly.
Greets guests with a warm and friendly smile. Respect guest privacy at all time and follow the DND procedure.
Ensures that guest special needs and requirements are delivered promptly.
Provides current information to guests about hotel facilities, services, and special events.
Immediately refers problems and complaints to AHKM/HKM
Make sure Lost and Found procedure in place.
Checking arrival villa to make sure villa is set up sufficiently & nicely (meet L. Q. A standard)
Supervises a daily inspection program to responsible areas (villa and butler station) and ensure they are clean and supplied with necessary items and services.
Conduct necessary preparation for PPM/heavy maintenance villa.
Communicate with other department (GEM, FB, M&E...) to deliver proper services.
Perform all attendant tasks when required.