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Mô tả công việc
Mô tả Công việc
Head Office Coordination
Ha Noi staff work closely with the Head Office Operations Team in Ho Chi Minh City to align on tour schedules, product updates, and client requirements
Communicate daily operational updates, on-ground feedback, and issue reports to the central team
Ensure all (Ho Chi Minh / Ha Noi / Da Nang) operations are executed in line with FLORION DMC's service standards and procedures
Participate in team briefings, planning calls, and cross-office coordination meetings as required
Tour Operations & Execution
Oversee the end-to-end execution of tour programmes for incoming Indian and European groups in and around (Ho Chi Minh / Ha Noi / Da Nang)
Coordinate all ground arrangements including hotel check-ins, transport logistics, guide assignments, and activity bookings
Conduct pre-tour checks to ensure all services are confirmed and documentation is in order
Handle last-minute changes, amendments, and on-ground issues swiftly and professionally
Ensure guides and drivers are fully briefed and equipped before each tour departure
Supplier & Vendor Management
Manage relationships with hotels, restaurants, transport providers, local guides, and activity operators in and around (Ho Chi Minh / Ha Noi / Da Nang)
Negotiate rates, confirm bookings, and follow up on all supplier confirmations
Monitor service quality and provide feedback to suppliers to maintain FLORION DMC's standards
Maintain an up-to-date and accurate supplier database for the (Ho Chi Minh / Ha Noi / Da Nang) region
Client & Guide Support
Act as the primary point of contact for guides and clients during active tours in the Ho Chi Minh / Ha Noi / Da Nang region
Handle client queries, complaints, and special requests in a timely and professional manner
Ensure a consistently high level of service delivery and guest satisfaction
Collect post-tour feedback and report insights to the operations and product teams
Administration & Reporting
Maintain accurate records of all operational activities, bookings, and communications
Prepare operational reports, tour summaries, and cost reconciliations as required
Support the Head Office team with data entry, document preparation, and filing
Proficiently use Microsoft Office tools and travel operation systems for day-to-day tasks
Yêu cầu
Yêu Cầu Công Việc
Qualifications & Experience
Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field
Minimum 1-3 years of experience in tour operations, travel agency, or DMC industry
Strong knowledge of destinations, hotels, transportation, and tourism services - particularly in northern Vietnam
Prior experience working with Indian or European travel groups is a strong advantage
Skills & Competencies
Excellent communication and coordination skills - both written and verbal
Ability to multitask and work effectively under pressure in a fast-paced environment
Strong problem-solving skills and the ability to make quick, sound decisions on the ground
Strong time management - able to prioritise tasks and meet deadlines consistently
Good command of English, both spoken and written
Proficiency in Microsoft Office (Word, Excel, Outlook) and travel operation systems
Flexible approach to working hours, including weekends and public holidays when required
A proactive, hands-on attitude with a genuine passion for the travel industry
CV in English
Quyền lợi
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: 19/06/2026
- Thu nhập: Cạnh tranh