Tourdesk Sales Consultant (Language: GERMAN and English)

Opened in 2020, ROBINSON Nam Hoi An Hotel is the first 5-star resort in Vietnam under the TUI BLUE brand, a part of TUI Group (Germany), the world's largest travel and tourism group. Located south of Hoi An, convenient to both Da Nang and Chu Lai airports, ROBINSON Nam Hoi An Hotel is proud to showcase the beautiful heritage of Quang Nam province to domestic and international travelers.
• Communicate with customers arrive at the tour desk to sell the tour products and be responsible for hotlines and emails when needed (mostly providing/updating information)
• Update the relevant team & supplier any change or update at the soonest time (eg. Flight change or pick-up time change, [protected info])
• Be the point of contact for Vivu Journeys customers to ask questions at the tourdesk
• Dealing issues or complaints with both supplier and customers
• Able to learn and use the operation function of the internal system professional
• Able to learn the logistic of the destination responsible fast and precisely
• Able to work within Working Hours which is from 8.00 am - 17.00
Sales
- Consult tours for customers at the tour desk and inquiries on phone
- Providing or updating information to customer, supplier, and agents through hotline or email if needed.
Operations
- Upload complaint or issues into the system Vivu Connect (VC) at issue log.
- Support operating services of VVJ in the Central
- Coordinate with Operations to operate tours for bookings generated from tourdesk
Problem Solving
- Receive the call from clients and solve it as quick as possible. Inform to the country manager or direct manager depending the destination when needed.
- Coordinate with relevant teams to ensure of delivering the best services to clients, and save the most cost for company