Training Manager - Dyson

Mô tả Công việc
Responsible for all technical and customer service training for employees at store level.
Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
Manage training schedules, coordinate class starts at multiple locations, and manage training equipment and materials.
Design and prepare educational aids and materials.
Oversee technical training implementation.
Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs.
Partner with Brand Managers and other stakeholder regarding instructional design.
Maintain updated curriculum database and training records.
Conduct regular evaluations to identify areas for improvement in program offerings.