Mô tả công việc
Training & Development
Develop, implement, and oversee all training programs including onboarding, service culture, departmental skills, leadership development, and brand standards training.
Ensure all training initiatives align with Six Senses values, service philosophy, sustainability commitments, and wellness principles.
Work closely with department heads to identify training needs and design tailored development plans.
Deliver and coordinate service excellence, quality, and guest experience training across the resort.
Maintain accurate training records, attendance logs, and compliance documentation.
2. Quality & Service Standards
Establish, monitor, and continuously improve service quality standards across all guest touchpoints.
Conduct regular service audits, quality inspections, and on-the-job observations.
Lead mystery guest programs and quality assessments; analyze results and recommend corrective actions.
Review guest feedback, surveys, and online reputation metrics to identify trends and improvement opportunities.
3. Brand Compliance & Continuous Improvement
Ensure full compliance with Six Senses brand standards, SOPs, and operating guidelines.
Support brand audits, corporate quality initiatives, and operational reviews.
Collaborate with departments to implement corrective action plans and elevate service performance.
Promote a culture of accountability, consistency, and continuous improvement throughout the resort.
4. Collaboration & Leadership
Act as a strategic partner to department heads in driving service excellence and host capability development.
Coach leaders and supervisors on training delivery, quality management, and service leadership.
Support People & Culture initiatives related to host engagement, performance management, and retention.
Yêu cầu
Education: Bachelor's or Master Degree majoring in Hotel Management.
At least 2 years work at relative experience.
English with the ability to communicate clearly in the local dialect
Good knowledge of hotel operations
Communicating effectively in writing as appropriate
Good Microsoft Office skills required
Giving full attention to what other people are saying, taking time to understand the points being made
Motivating, developing and directing people as they work
Being aware of others' reactions and understanding why they react as they do
Quyền lợi
100% salary in 2-month probation
Social Insurance on 100% salary
Annual Home Leave ticket support
Accommodation provided
Uniforms and Laundry Service provided
Relocation allowance to all positions provided
24/7 personal accident enrolled from starting date
Duty Meals and Transportation provided
2,400,000 VND monthly allowance to certain levels provided
Worldwide learning & Career Development with Six Senses & IHG
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Hành chính, nhân sự
Đào tạo
Vị trí
Outlet Manager
Cập nhật
29/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 01/05/2026
