Trưởng Bộ Phận Thu Ngân và Dịch Vụ Khách Hàng

Primary Objective:
Customer Service is responsible for overall service management in the store, provide appropriate and quick solutions to bring customers a great experience at every shopping time.
Make sure all of the payment are accuarcy and timely follow Aeon rule.
Key Activities:
1. Customer Services
2. Cashiering activities
3. Manpower Management
4. Rules and Regulations
5. Other duties
Roles and responsibilities:
1. Customer Service activities
- Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
- Compile Customer Complaints letters and make report for the Management.
2. Cashiering activities
- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
- Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
- Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
• Current sales promotions
• Any update in cashiering procedures, store security practices
- Investigate and correct errors made at the cash registers in a timely manner.
- Identify cashier•s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
3. Manpower Management
- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
- Ensure efficient leadership to direct the Line/Department towards Company's business strategies.
- Monitor subordinate's attendance and attire.
- Be responsible for subordinate's performance.
- Take part in recruitment & selection activities for Line/Department's staffing.n-Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit
4. Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide all subordinate to follow the rules and regulations.
5. Other duties
- Other tasks or responsibilities as assigned by Store Manager or Senior General Manager - Merchandising