Trưởng Phòng Dịch Vụ / Service Manager

PURPOSE:
The Service Manager fosters after-sales innovation and customer-centricity and plays a critical role in the delivery of exceptional after-sales service experiences to Audi brand customers
This position oversees all aspects of the service department, including customer service, service operations, parts management, technical support, and warranty administration
Be a key member of the dealership management team
DUTIES:
Oversee all aftersales activities and operations. Ensure the revenue increases as per the company's strategy
Managing the internal quality including but not limited to: recruitment, interview, training, duty scheduling, performance management, planning the headcount budget annually, disciplinary actions, and after-sales policy development.
Checking compliance with all service-related guidelines, regulations, and requirements at the branch.
Ensuring smooth daily operation & controlling workflow between departments in the workshop
Developing strategies and implementing and supervising measures to rapidly increase market shares for services, parts, and accessories
Cooperating with the Aftersales Manager of the importer to analyze and exploit market potential through regular observation, analysis, and evaluation of customer and competitor behavior in the service market
Updating new requirements, regulations from related Authorities to Branch Manager and BOD
Be in charge of specific reports requested by BOD/HCM Branch Manager