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Mô tả công việc
JOB DESCRIPTION SUMMARY:
Each touchpoint where customers interact, transact, or engage with the company is an opportunity to build a positive predisposition towards the brand, or a minefield where the customer can be put off the brand/company for good. As a member of the Customer Experience team, Customer Experience Specialists have the responsibilities for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders to keep fine-tuning the customer's experience across all touchpoints and at all stages of the customer journey.
KEY RESULT AREAS:
Collaboration and project management (60%):
- Regular communication with internal teams, especially the customer-facing teams, to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged (depends on assigned tasks)
- Communication of programs and projects CX
- Building, training on skills, materials, and policies related to the project
- Follow-up detailed implementation plan Liaise/
CX Manager Assistance (30%):
- Perform specific administrative tasks, as per instruction of the Manager, required in the provision of project services in line with Quality Assurance, - Quality Control teams and procedures.
- Assist the Manager to prepare and submit in a timely manner weekly, monthly, quarterly, annual, and other required reports.
- Participate and take a proactive role in project planning meetings, review, and evaluation exercises (daily/ weekly/ monthly/ quarterly)
- Assist the Manager to ensure the CX strategies are aligned to the larger business goals and outcomes
Proposing to improve the design, implementation plan of the project (10%):
- Find out the shortcomings in project implementation and propose suitable solutions
Yêu cầu
***Qualifications & working experiences:
- Having graduated from a degree in Marketing, Business or Business -
Administration, Communications, or related field.
- At least two years' experience as a customer experience specialist, or a similar customer support role.
- Experience in market research, logistic is a plus.
***Attitudes:
- Strong work ethic
- Innovative thinking
- Dependability and Responsibility
- Customer- centric mindset: putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.
- Integrity
***Skills:
- Good at verbal and written communication skills
- Adaptability
- Independent: Ability to work independently as well as in a team
- Empathy and listening skills: go beyond simply saying that you care, rather put yourself in the customer's shoes to feel what they feel
- Problem-solving skill
- Good at communication and interpersonal skills
- Data analysis/ interpretation skills
*** BENEFIT:
- Social insurance and other types of insurance;
- Salary range: 16mil - 20mil VND, 13th month salary;
- Periodic health examination;
- Opportunities for training and learning;
- Young, dynamic and challenging working environment in e-Logistics industry;
- Year-end Party; team-building and travel
Quyền lợi
Thưởng,
PTI
Cơ hội du lịch, hoạt động nhóm, đào tạo, khác
Thông tin khác
Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương:860
Hạn nộp hồ sơ: 18-11-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 18/11/2022
- Thu nhập: 860
