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Mô tả công việc
- Liaise with other departments when required;
- Manually approve payments and update booking details;
- Strive to meet individual and team key performance metrics;
- Ensure that work is completed in accordance with established procedures and standards. The high standard of quality of tickets handled is required;
- Acquire and update knowledge on procedures related to relevant processes;
- Gather feedback from Consumers, identify opportunities to improve our internal processes, and share with leaders;
- Perform backend activities to solve tickets related to payment/product from consumers and partners on a daily basis;
- Ability to re-prioritize and adapt to an exciting, ever-changing environment;
- Process tasks as requested by Team Leader/Manager.
- Run investigations regarding payments that are unsuccessful;
- Support our users&039; fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
- Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Yêu cầu
- Previous experience in Customer service/Contact Center in Banking, Financial, Fintech services, E-commerce will be an added advantage;
- A strong critical and analytical thinking, time management and problem-solving;
- Advanced in English both oral and written;
- Good / Excellent communication skills;
- Be flexible in changing shift schedules and work during weekends and holidays
- Careful, reliable, sense of responsibility;
- At least 1-year of experience in Banking, Fintech services, E-commerce industry;
- Ability to work independently and proactively take on new responsibilities where most needed;
- Outstanding organizational skills with multitasking skills;
- Deep knowledge about SOPs and system expert;
- Demonstrated proficiency with Microsoft Office, specifically Excel
- Able to work by shift
Quyền lợi
- Attractive salary
- 14 days Annual leaves
Online & Offline training courses are provided
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:Cạnh tranh
Hạn nộp hồ sơ: 15-03-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 15/03/2022
- Thu nhập: Cạnh tranh
