tuyển dụng Customer Service tại hồ chí minh

Coordinate with Human Resource department for sales' onboard or exit.
Promote marketing promotions to clients and partners.
Recording all issues and report to related departments and personnel.
Ensure smooth and efficient communication across departments.
Open clients and partner&039;s account, verifying their documents, banks account.
Propose solutions and optimization.
Troubleshooting, investigating, and resolving system issues if it is within the department capabilities. Otherwise report the issues to higher management and or related departments (I.T, marketing, finance, sales).
Process clients' transactions from bank transferring to their MT4 wallet.
Direct partner's cooperation opportunity to higher management.
Respond promptly to client&039;s and partner&039;s inquiries and complaints on various channels (Livechat, instant Messages, phone calls).
Calculate and setup Rebate, IB tree structure, MAM system for sales and partners.
Maintain a positive, empathetic, and professional attitude towards clients and partners.