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Mô tả công việc
We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
• Ensure the deliveries are on quality, on time
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Analyze technical service requests from English/French/German speaking customers
• Have high speed interaction with stakeholders across Europe/US
• Work closely with Services Manager to maintain service deliveries and quality.
• Participate in special technical projects upon request.
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, ...
• Have high speed interaction with Product team in Switzerland and Vietnam
Yêu cầu
• Open for fresher up to 2 years experience working in IT industries
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Has a strong customer oriented mindset
• Bachelor's degree in Computer Science, Telecommunication or related
• Proficient in English is required; knowing French is a strong plus
• Strong communication and presentation skills
• Experience with software testing/coding/Customer Services, working in product's company is a strong plus
• Knowledge in SQL is a plus
• Knowledge in HTML, CSS, Javascript
Quyền lợi
Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:Thương lượng
Hạn nộp hồ sơ: 13-08-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 13/08/2022
- Thu nhập: Thương lượng
With more than 2,300 experts worldwide, the ELCA Group is a leading independent Swiss service provider, specialized in Cybersecurity, Cloud, IT consulting, Software development and IT systems' integration.
Quy mô công ty
Từ 101 - 500 nhân viên
