Tuyển dụng Executive (Personal Claims) / Corporate Claims Division tại Hà Nội

PURPOSE:
• Assist Claims Manager in claims management.
• Handle the Coinsurance & Reinsurance claims (inward, outward)
• Manage and handle the subrogation recovery activities.
• Handle and settle Workmen Compensation Insurance (WCI) claims, Personal Accident (PA) claims, Travel Insurance (TVL) claims...
CONTEXT:
• Subrogation Recovery
• WCI claims, PA claims, TVL claims
KEY OUTPUTS:
- To handle the coinsurance & reinsurance claims (inward, outward).
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities.
- To handle other kinds of insurance claims depending on actual requirements.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To handle Workmen Compensation Insurance claims, Personal Accident claims, Travel Insurance claims...
- Other office works as assigned by management and the Company.
- To manage and handle the subrogation recovery cases.
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services.
- To prepare reports, statistics for relevant internal meetings.
- To follow up outstanding claims information and negotiate with claimants for settling of the claims.
- To set appropriate reserves and effect claim payments within the authorized limit and report to authorized persons as required.
- Other claims documents control and data storage as required.
- To deliver necessary training sessions and seminar to the clients.
- To join the required trainings for enhancing insurance knowledge.
RELATIONSHIPS:
- Intermediaries
- Industry peers, Reinsurers, Lawyers
- MSIG Vietnam staff and peers
DECISION MAKING AUTHORITY:
To understand and act within the delegated authority given by management.
KEY PERFORMANCE INDICATORS:
- Incurred claims ratio & claims processing turnaround time
- Customer satisfaction
- Recoveries obtained
- Adequate loss reserving and proper claims settlement