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Mô tả công việc
Job Summary
Serve as the main point of contact for all guest requests and needs. Responsible for answering calls in order, recording guest requests, coordinate the response to the guest issues/ requests and follow up with the guests to ensure satisfaction with the result. Exhibit courteous hospitality at all times and fully own each guest issue. Be proactive in every area including offering additional services in communication with guests.
Essential duties and responsibilities
-Create contracts and other related booking documentation as required. Manage and maintains account files.
-Set a positive example for guest relations.
-Effectively resolve guest issues that arise as a result of the sales process.
-Produce and send out follow-up letters for outside calls, site inspections, inquiries, cancellations, lost business, contracts, etc.
-And other tasks assigned by direct manager
-Establish clear expectations for customers and properties throughout the sales process.
-Help to build and strengthen relationships with existing and new customers to enable future bookings.
-Process all business correspondence within acceptable time limits.
-Prepare weekly and daily reports, group information sheets when necessary.
Yêu cầu
• Fluent in both spoken and written English and Vietnamese
• University/ college graduates with major in hotel and restaurant management, hospitality,
• Able to use Microsoft Office software and Internet browsers
• Knowledgeable about principles and processes for providing personalized customers and personal services
• Be of great interest in working with guests over the phone
• Good communication skills with pleasant voice
• Creative, well organized, able to work in shifts/night shifts and under high pressure
business administration or related major.
Quyền lợi
- Service charge according to Hotel policy
- 24/7 insurance
- 13th months salary
- 2 days off/ week
- Team building
- Training and development
- Competitive salary and others benefit
- Uniform and meal are included
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Quận 1 - TP HCM
Mức lương:Thỏa thuận
Hạn nộp hồ sơ: [protected info]Chức vụ: Nhân Viên
Hình thức: Làm theo ca
Kinh nghiệm: Đang cập nhật
Số lượng: 2
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận