US Amazon Account Manager

Karofi, a leading brand in the water purifier industry, is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top water purifier brand and operates the largest factory of its kind in Southeast Asia. Tecomen exports to over 50 countries, with a 36,000 m2 facility that produces over 2 million water purifiers and 30 million filters annually. Leveraging advanced technologies like AiOTec and Voice Call, Tecomen reaches more than 10,000 sales points nationwide. Aiming to rank among the top three global leaders in water and air solutions by 2040, Tecomen plans to expand R&D into air care and kitchen appliances, launch a larger factory by 2025, and grow Karofi's presence in over 20 countries. The company is committed to collaborating with experts to drive innovation and enhance customer experiences.
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1. Key Responsibilities:
- Amazon Account Operations
Manage and monitor performance of the Amazon seller account (USA).
Ensure compliance with all Amazon policies and resolve any account health or policy violation issues.
Optimize product listings (titles, descriptions, images, A+ content) using SEO best practices.
Handle customer service issues related to Amazon orders (returns, reviews, messages).
- Sales & Performance Management
Monitor key KPIs (conversion rate, sales, ranking, ad spend, return rate...).
Plan and execute Amazon PPC campaigns to optimize visibility and ROI.
Track and report weekly/monthly performance; provide insights and action plans.
Product Research & Strategic Consulting
Research market trends, competitor products, and customer behavior in the US market.
Propose specific products/categories with high potential for Amazon launch.
Coordinate with product and sourcing teams to align inventory and launch timelines.