Villa Manager - Quản Lý Villa

- Responds to villa owner needs, ensuring that administrative and technical staff resolve problems promptly. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
- Ensures periodic regular villa inspection. Recommends and/or approves alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
- Acts as primary contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
- Develops and controls annual budgets for operating and capital expenses. Forecasts management plans and prepares monthly performance, explaining variances.
- Prepares all required legal notices. Recommends and coordinates legal action as necessary.
- To handle villa owner enquiries in a courteous and efficient manner and report complaints or problems to higher management level if no immediate solution can be found and assure follow up with villa owner
- To implement a flexible scheduling based on business patterns.
- To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion's Standards.
- Performs other duties as assigned.