VP, Retail Store Management Medium - NVT Branch

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International Wealth and Premier Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as an VP Retail Store Management, Medium - E-town Branch
Areas and Accountabilities
Lead your team to deliver the Branch WPB Performance measures and plan.
Manage & coach your team to drive performance with a hands-on style to grow customer, productivity, service quality and staff engagement
In conjunction with your team build a high personal and corporate profile in the community in which you are based
Lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
Monitor and act on daily activity management information and other internal information tools, using them to coach your team and achieve the business goals
Performance Management, People Development and resourcing of your business
Train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
Use appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team
Hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
Create a working environment that drives performance and an engaged team
Work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.
Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
Ensure all processes for fulfill customer need & operations are in place and manage within any agreed Authorities
Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.
Ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioural scored lending.
Undertake Customer activities, Operational and Credit sampling in your branch