Wall Street English - Academic Coach (Middle And Senior Level)

1/ Student progress and class booking
Prepare a study plan for each student
Ensure the students have the classes booked for them to reach their learning goals
Understand each individual learner's psychology and tailor your teaching skills accordingly to provide guidance that is personalized to their needs
Take turn in the speaking center to support the students conducting their multimedia lessons
2/ Social classes and event conceptualization and delivery
Plan and teach social classes to drive student engagement in the center or online
Participate to the conceptualization, preparation, and execution of center events online or in-center
Inform and invite students about upcoming events that are relevant to the student interests
3/ Student experience
Always behave in a professional manner with the student community
Maintain a total English learning environment, a clean and orderly center
Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school
Support the school management to capture structured feedback, such as surveys, when requested
4/ Internal Revenue
Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students
Ensure that end of course appointments are rigorously conducted with students ending their contracts
Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement
Conceptualize events that will contribute to the IR channel with Sales and Teaching teams